Damages and Issues
Damages and Issues - NV Plus Size Customer Support
At NV Plus Size, we take great care in packaging and shipping your order to ensure it arrives in perfect condition. However, we understand that sometimes issues can occur during transit. Your satisfaction is our priority, and we're here to make things right.
Inspect Your Order Upon Delivery
Please inspect your order immediately upon receipt. We recommend checking your items as soon as your package arrives to ensure everything is correct and in perfect condition.
Report Issues Within 48 Hours
If you discover any of the following issues, please contact us right away within 48 hours of delivery:
- Defective items - Manufacturing defects or quality issues
- Damaged products - Items damaged during shipping
- Wrong item received - Incorrect size, color, or product sent
- Missing items - Items missing from your order
Our Resolution Process
When you report an issue, our customer support team will:
- Assess the issue promptly and thoroughly
- Work quickly to resolve the problem
- Provide a replacement or full refund as needed
- Keep you informed throughout the process
We stand behind the quality of our plus-size fashion and are committed to ensuring you have a positive shopping experience with NV Plus Size.
How to Contact Us
To report damages or issues with your order, please reach out to our support team: support@nvplussize.com
Please include your order number and photos of the damaged or incorrect items to help us resolve your issue as quickly as possible.
Your Satisfaction Matters
At NV Plus Size, we're dedicated to providing exceptional plus-size fashion and outstanding customer service. If you experience any issues with your order, don't hesitate to reach out. We're here to help and will work diligently to ensure your complete satisfaction.