FAQ
Frequently Asked Questions
Ordering & Shopping
What sizes do you offer?
NV Plus Size specializes in premium plus-size fashion, offering a curated selection of dresses, casual wear, formal attire, bridal wear, shoes, jewelry, and makeup. We also carry standard sizes to ensure everyone can find their perfect fit.
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You'll need to provide your shipping address, contact information, and payment details to complete your purchase.
Can I modify or cancel my order?
Orders are typically processed within 1-2 business days. If you need to modify or cancel your order, please contact us immediately at support@nvplussize.com. We'll do our best to accommodate your request if the order hasn't been processed yet.
Shipping & Delivery
Where do you ship?
We offer worldwide shipping to customers globally, including the United States, United Kingdom, Canada, Australia, Europe, and many other countries. International shipping is available to help you access premium plus-size fashion wherever you are.
How long does shipping take?
Processing time is 1-2 business days. Domestic delivery typically takes 7-10 business days, while international delivery can take 15-30 business days depending on your location and the products ordered. Estimated delivery times are provided at checkout based on your shipping address.
What shipping methods do you offer?
We offer Economy (most affordable, longer delivery), Standard (cost-effective and faster than economy), and Expedited shipping (fastest option for time-sensitive needs). Shipping costs are calculated at checkout based on your location and selected method.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. Use this to monitor your package's progress and estimated delivery date.
What if my package is lost or damaged?
If your order is lost or arrives damaged, please contact us immediately at support@nvplussize.com. We'll work to resolve the issue promptly.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. You have 14 days from the date you receive your order to initiate a return request and send the item back to us.
What items are eligible for return?
To be eligible for return, items must be:
- In the exact same condition you received them
- Unworn, unused, and free from any signs of styling
- In original packaging with all tags, hygiene stickers, and security seals intact
- Accompanied by receipt or proof of purchase
How do I start a return?
Contact our support team at support@nvplussize.com to request a Return Authorization Number (RAN). DO NOT return items without first receiving an RAN, as unauthorized returns will not be accepted.
How long does it take to get my refund?
Once we receive and inspect your return, we'll send you an email notification. If approved, you'll be automatically refunded through your original payment method within 10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Do you offer exchanges?
The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once your return is processed.
Product Information
How accurate are the product colors?
We make every effort to display colors and images as accurately as possible. However, we cannot guarantee that your computer monitor's display will be 100% accurate.
How do I find my size?
We recommend checking the size guide available on each product page. If you need additional sizing assistance, please contact us at support@nvplussize.com.
Payment & Security
What payment methods do you accept?
We accept major credit cards and other secure payment methods through our checkout process. All payment information is encrypted during transfer for your security.
Is my personal information secure?
Yes. We take your privacy and security seriously. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
International Orders
Do I have to pay customs duties or taxes?
For international orders, customs duties and taxes may apply to your shipment. These fees are determined by your destination country's customs authorities and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Do you offer international returns?
Yes. If your merchandise is being shipped to or within the European Union, you have the right to cancel or return your order within 14 days. The same eligibility criteria apply.
Contact & Support
How can I contact customer support?
You can reach us at support@nvplussize.com or nvplussize@gmail.com. We're here to help with any questions or concerns about your order.
What are your business hours?
We're an online-only store. Our customer support team responds to inquiries as quickly as possible during business days.
Where is NV Plus Size located?
Trade name: NV Plus Size
Online Store Only: nvplussize.com
No Physical address:
Street address: Seaway Road 14005
Country: United States
State/region: Mississippi
City: Gulfport
ZIP/postal code: 39503-4610
Email: support@nvplussize.com
Phone:
Fax:
Account & Privacy
Do I need an account to shop?
You can checkout as a guest, but creating an account allows you to track orders, save your information for faster checkout, and manage your preferences.
How do you use my personal information?
We use your information to process orders, communicate with you, improve our services, and provide marketing communications (which you can opt out of at any time). For complete details, please review our Privacy Policy.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at support@nvplussize.com. We're here to help make your shopping experience exceptional.