Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
SHIPPING
How long does it take to process my order?
Orders are typically processed within 1-2 business days after payment confirmation.
Where do you ship from?
Many of our orders are shipped from seller accounts at Amazon, TikTok Shop, eBay, Walmart, Temu, Shein, Target, Wish.com, and USA & Overseas Warehouses.
Do you ship internationally?
Yes! We ship worldwide to over 200 countries. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
What shipping methods do you offer?
We offer Standard Shipping, Express Shipping, and International Shipping. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery progress.
What if my package is lost or arrives damaged?
Contact us immediately at support@nvplussize.com and we'll work to resolve the issue as quickly as possible.
RETURNS & REFUNDS
What is your return policy?
We offer a 14-day return policy from the date you receive your order.
What items are eligible for return?
Items must be unworn, unused, with all tags intact, in original packaging, and accompanied by a receipt or proof of purchase.
How do I start a return?
Contact us at support@nvplussize.com to request a Return Authorization Number (RAN) before sending anything back.
Can I return without a Return Authorization Number (RAN)?
No. Returns without an authorized RAN will not be accepted, so please contact us first.
Do I need to provide tracking for my return?
Yes, please ship your return with a tracking number and send us the tracking number along with your order number.
When will I receive my refund?
Once we receive and inspect your return, you'll be notified by email and refunded to your original payment method within 10 business days.
What if I received a damaged or wrong item?
Inspect your order immediately upon arrival. If there's an issue, contact us right away at support@nvplussize.com and we'll make it right.
How do exchanges work?
Return the item you have, and once the return is approved, make a separate purchase for the new item.
What about EU customers?
If you're in the European Union, you have the right to cancel or return your order within 14 days without needing a specific reason.